Sale items are not applicable. Items can be exchanged for another size or design, or refunded in the form of store credits (equivalent to amount paid for the item). With the exception of defective items received, any postage charges made, including postage charges for returning the item will not be reimbursed.
Terms & Conditions:
► Must be unwashed and unworn, with all tags and labels intact.
► Must be informed within 3 days upon receiving the item.
► Must be returned within 5 business days upon our acknowledgement and confirmation.
► Return via Registered Mail (Singapore) / POS Laju (Malaysia) is highly recommended. Foxy Kidz will not be responsible for any lost Regular mails.
► Replacement items may be ordered only upon receipt of returned item.
For store credits, the equivalent value must be used within 12 months from the date that we had acknowledged and confirmed the receipt of the returned item that fulfills the terms stated above.
It will then be shipped out via Regular Mail (Free).
An upgrade to registered mail is recommended as we would not be responsible for any lost mails. If you would like us to send the exchanged item via Registered Mail (Singapore) / POS Laju (Malaysia), a top up will be required.
Disclaimer: Foxy Kidz aim to provide with the best shopping experience. Foxy Kidz reserve the rights to reject any returns that do not comply, and requests will be considered on a case by case basis.
For all returns & exchanges, email us directly at enquiry@foxykidz.com